Frequently Asked Questions
Everything you need to know about shopping with Matilda Co
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Can I track my order?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
Matilda Co accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At Matilda Co, we prioritize ethical manufacturing. We work closely with our suppliers to ensure that materials are high-quality, durable, and sourced through fair-labor practices.
Can I change or cancel my order after it's placed?
We process orders quickly, but we will do our best to accommodate changes if you contact us within 1 hour of placing your order. Once an order has reached the shipping stage, it cannot be modified.